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A message from our CEO at Nutricia North America on COVID-19

March 13, 2020

Dear Nutricia Customers and Community,

At Nutricia, we know that our customers, patients, and their families rely on our medical foods every day. The health and safety of our customers and patients have always been our highest priority. As the COVID- 19 situation continues to evolve, our commitment to supply, quality, and services to you has never been stronger.

I would like to share some of the actions we are taking in the US to continue to deliver on our commitment and provide the very best care.

Production Capability and Supply. We carry several months’ worth of products here in the United States. Our company has confirmed and secured supply of ingredients to provide continuity of on-going manufacturing.

As part of the Danone company, one of the largest food companies in the world, our products are manufactured in the US, UK, and the European Union. Supply has not been affected from any of these locations. Although there are travel restrictions for individuals from Europe, this does not apply to the free flow of commerce and goods, as clarified by the Department of Homeland Security on March 11, 2020.

High Product Safety & Quality Standards. As a global leader in medical nutrition, we operate at the highest level of quality and food safety standards. All our facilities operate at standards beyond the requirements of any country and are regularly FDA inspected. We continue to monitor the situation closely and have been implementing additional precautions as necessary.

Continuity of Service. Considering the current environment, we are taking steps to protect the health and safety of our employees while also maintaining a high level of continued service to our customers. We’ve taken actions to promote flexible work arrangements and our highly dedicated team will continue to support you in every way. Our customer service team is ready to help you. They can be reached at 1-800- 365-7354.

All of us at Nutricia understand this is a stressful time for everyone. You can count on us to continue to provide the best care for you.

Sincerely,

Robert Schnurr CEO, Nutricia North America

Tips for Dining Out on a Low Protein Diet

Dining out can seem tough on a low protein diet, but it’s not impossible. Here are some helpful tips for going out, including what to look out for and how to prepare for a fun time on the town.

Plan ahead as much as possible
If you can, view the menu online ahead of time. Call the restaurant to ask any questions you have. They may even allow you to bring low protein products from home so the kitchen can make a special dish.

Try to leave enough protein allowance
For yourself or your loved one on a low protein diet, try to leave enough protein allowance for your meal. Track breakfast and lunch so that you know how much is left for dinner at a restaurant.

Pro tip: ingredient card
Create a card that lists the foods you or your loved one must avoid, and give it to your server or share with the kitchen staff. Consider listing meat, fish, cheese, eggs, beans, soy products like tofu, seeds, and nuts.

Ask questions and be aware of “hidden protein”

Don’t be afraid to ask questions about what’s on the menu. In recent years, many restaurants have become used to questions about ingredients and dish preparation. You always want to know what’s in your food.

Also, be sure to avoid “hidden protein.” This is when an ingredient contains a high-protein element but often the name does not say it. An example is Caesar Salad Dressing, which often contains anchovies, although you would not know that from the dressing’s name.

FYI: The following ingredients may contain high protein foods:

*Phenylalanine is important for those with Phenylketonuria (PKU) and Tyrosinemia (TYR) to track.

If you or your loved one has PKU, we have these tips printed on our Dining Out with PKU education guide. Download your copy in English or Spanish on our Learning Center page.

© 2020 Nutricia North America